Airbnb Turnover

Cancellation Policy

1. Access Policy The host must provide clear and safe access to the property at the scheduled time. Any delays due to access issues may result in a rescheduling fee. 2. Pre-Existing Damage Policy Ivanna Cleaning Services LLC is not responsible for any damage found in the property prior to the cleaning service. If cleaners encounter: ◾Broken items ◾Stains ◾Furniture damage ◾Missing items ◾Property misuse ◾Excessive mess We will immediately: ✔️ Stop and document the issue ✔️ Take photos ✔️ Provide a report to the host ✔️ Continue cleaning only the unaffected areas This policy applies to ALL Airbnb services, including post-party cleaning. 3. Post-Party / Excessive Mess Policy If cleaners arrive and find: ◾Trash overflow ◾Spills ◾Sticky floors ◾Food waste ◾Alcohol residue ◾Pet mess ◾Bodily fluids ◾Vandalism ◾Broken glass ◾Major stains A Post-Party Cleaning Add-On is required. This will be added automatically if the condition of the property requires it. Excessive mess may result in a higher fee depending on the condition of the home. 4. Laundry Policy Hosts must provide: ◾Clean linens ◾Clean towels ◾Extra sets (if required) Laundry service is only included if selected as an Add-On. If no laundry is provided, beds will be left unmade. 5. Restocking Policy Restocking of toiletries, trash bags, soap, or consumables is only included if the Restocking Add-On is selected. Hosts must supply the materials. 6. Safety & Biohazard Policy We do not handle: ◾Human or animal waste ◾Blood ◾Needles ◾Mold ◾Infestations ◾Hazardous materials If encountered, cleaning will stop and the host will be notified. 7. Pets Policy Pet hair, odors, or pet-related mess requires the Pet Hair Removal Add-On. Aggressive or loose pets must be removed from the property before cleaners arrive. 8. Payment Policy Full payment is required at the time of booking. Additional charges may apply for: ◾Excessive cleaning ◾Post-party conditions ◾Unscheduled laundry ◾Missing supplies ◾Delayed access 9. Cancellation Policy Cancellations must be made 24 hours in advance. Same-day cancellations or no-shows may be charged 100% of the service fee. 10. Host Responsibilities The host is responsible for: ◾Providing correct check-out/check-in times ◾Supplying linens and essentials ◾Ensuring property access ◾Communicating special instructions ◾Notifying us of pets, parties, or damages ◾Providing gate codes

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